Terms & Service

Company: The Pretty Party Boutique LLC d/b/a Chicago Flower Wall (“Company,” “we,” “our,” or “us”)

By booking with Chicago Flower Wall, you (“Client,” “you,” or “your”) agree to the following terms and conditions:

1. Booking & Deposits

·        A 50% non-refundable deposit is required to secure your booking.

·        Bookings are not confirmed until the deposit is received.

·        Deposits may be applied as credit toward a future event if cancellation occurs, provided that notice is given at least 14 days prior to the scheduled event date.

·        Remaining balances are due no later than 72 hours prior to the event date, unless otherwise agreed in writing.

2. Cancellations & Refunds

·        Deposits are non-refundable under all circumstances.

·        If cancellation is made within 14 days or less of the scheduled event, the Client is responsible for 100% of the total booking cost.

·        If cancellation occurs earlier than 14 days, the deposit may be credited toward a future event within 12 months of the original booking date.

3. Delivery, Setup & Pickup

·        Delivery, setup, and pickup are not included in the rental price and will be billed as an additional fee based on location and access conditions.

·        The Client must provide accurate delivery details at the time of booking.

·        The Client must ensure that the event space is accessible, safe, and ready for setup at the agreed time.

·        The Company is not responsible for delays or inability to deliver due to incorrect information, restricted access, weather conditions, or venue restrictions.

4. Client Responsibilities

·        Client is responsible for ensuring adequate space, access, and power (if applicable) for rental items.

·        Client agrees to supervise all rental items during use and to prevent damage, theft, or misuse.

·        Client will be held financially responsible for any loss, theft, or damage to rental items beyond normal wear and tear.

5. Credit Card Chargeback Policy

·        By booking with us, Client agrees not to initiate a chargeback with their credit card company or bank.

·        Deposits and final payments are non-refundable; initiating a chargeback will be considered a violation of this agreement.

·        If a chargeback is initiated, Client will be held responsible for:

·         - The original invoice amount, plus

·         - Any bank, legal, or collection fees incurred by the Company in disputing the chargeback.

·        The Company reserves the right to pursue legal action in the State of Illinois for fraudulent or unjustified chargebacks.

6. Liability & Indemnification

·        The Company is not responsible for any injury, accident, or property damage that occurs during or after the use of our rental items.

·        Client agrees to indemnify and hold harmless The Pretty Party Boutique LLC d/b/a Chicago Flower Wall, its owners, employees, and contractors from any claims, damages, or expenses arising from the use of our services or rentals.

7. Force Majeure

·        The Company will not be held liable for cancellations, delays, or inability to perform due to circumstances beyond our reasonable control, including but not limited to: weather, natural disasters, illness, accidents, government restrictions, or venue closures.

8. Governing Law

·        These Terms & Service shall be governed by and construed under the laws of the State of Illinois.

·        Any disputes shall be resolved in the appropriate courts located in Cook County, Illinois.

9. Agreement

·        By paying the deposit, you acknowledge that you have read, understood, and agreed to these Terms & Service.