1. Who We Are

Chicago Flower Wall ("we," "us," or "our") is an event décor rental company based in Hickory Hills, Illinois, serving the greater Chicago metropolitan area. Our website address is www.chicagoflowerwall.com.

Questions about this policy? Contact us at booking@chicagoflowerwall.com or call .

2. Information We Collect

We collect information you provide directly when you:

Submit an inquiry or quote request through our contact forms
Call or email us directly
Book a rental service

This information may include your name, email address, phone number, event date, event location, and the services you are interested in.

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This is collected through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiry and provide quotes
Confirm and fulfill your rental booking
Send service-related communications (confirmation emails, reminders)
Improve our website and services
Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

We may use Google Analytics or similar services to understand how visitors interact with our site. These services may collect anonymized usage data. For more information, review Google's Privacy Policy.

With your permission, we use OpenAI’s ChatGPT Ads measurement pixel to understand whether an ad led to a completed quote request. It may use browser identifiers and conversion events for attribution. We do not send your quote details to the pixel. You can decline or change this optional preference at any time.

5. Email Communications

When you submit an inquiry form on our site, we may send you transactional emails related to your inquiry or booking. We do not send unsolicited marketing emails. You may contact us at any time to request removal from our contact list.

6. Data Security

We take reasonable steps to protect the personal information you provide against unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS, and inquiry data is stored in a secured database.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Third-Party Services

Our website may contain links to third-party websites or embed content from third-party services (such as maps or social media). This privacy policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to any legal obligations we may have to retain it

To exercise any of these rights, please contact us at booking@chicagoflowerwall.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the revised policy.